Frequently Asked Questions

 

When will my order be ready?

Our lead time on embroidery is 7 business days. During peak sports seasons or holidays lead times may be up to 2 weeks. To insure that your garments are done when you need them, please plan ahead for these busy times of the year.

What is the minimum order?

We have no minimum order! No project is too small!

What if I want to re-order the same design? 

To make reorders painless for our customers, we keep detailed records of all your prior work, including your logos and designs. So, anytime you decide to have your company apparel redone, all you have to do is call us and tell us what sizes you need.

How can I pay for my order?

We gladly accept Visa, Master Card, company checks and cash. When the order is placed we require that you pay a 50% deposit. The balance is due upon completion of your job. Call us to make the necessary arrangements.

Do you require a deposit? 

We require a 50% deposit when placing your order. The balance is due upon completion of your job.

What is the “set-up” process?

“Setting up” artwork for embroidery or printing is a process where our graphics department works with digital design software to make sure your design will be faithfully reproduced by the machines we use. Our experienced team gives the machines the instructions they need to get your order right the first time and keep our turnaround time to a minimum.

What image file formats do you accept?

We work with jpg, eps, ai, cdr, and pdf files.